We take 30% advance to begin work, and the remaining amount once you've approved the final result — payable before shipping, or via COD if you prefer.

Yes, we do. International orders typically take 3–4 days for the sketch and up to 14 days for shipping — so around 18–20 days in total at most. In most cases, it arrives sooner than that.

Yes, we can include multiple faces, pets, or both in a single portrait. If you have two separate photos you'd like combined into one, we can merge them for you too.

We ship rolled and securely packed, through trusted courier partners like Delhivery, DTDC, or Blue Dart — whichever offers the best service in your area. Framing is available, but we usually recommend skipping it: adding a frame increases shipping costs, which gets passed on to you. It works out cheaper — and gives you more design choice — to get it framed locally after delivery.

This is rare, since you see and approve progress photos at every stage before the final piece. If you're still not happy with the final result, we'll recreate it for you. We take only 30% advance upfront and the rest after completion, so there's minimal risk to you. In the unlikely case you'd like a refund instead, we're happy to return your 30% deposit — though since the artist has already put in their time and skill, a small portion goes toward their work. Rest assured, we only work with artists who specialise and excel in their craft.

Not at all — send us whatever photo you have. Our artists have spent years mastering their craft and can turn everyday photos into a beautiful, detailed sketch.

Once work begins, we send you daily progress photos so you can see the portrait taking shape. If anything looks off at any stage, just tell us and we'll fix it right away. We only dispatch for delivery after you approve the final result — until then, we keep revising until you're completely satisfied.

Usually 8–10 days in total — 2–3 days for our artist to complete the sketch, and 4–5 days for shipping. We don't offer a rush/express option currently, but if you're near one of our artists' locations, delivery can sometimes be faster. If your order is urgent, message us before placing it and we'll let you know what's possible.